On hold with Verizon, listening to some sad violin music. Appropriate as I am on hold to get FINANCIAL COMPENSATION. They done me wrong...
3 weeks in advance = I call nice verizon people and get some sorta freedom extra package (phone, tv, internet) and actually set up time for tv guy (1pm-4pm range) and for phone guy (4pm-8 pm) adding jack to room that will be office, only room WITHOUT phone jack.
Morning of = call one the friggin million numbers and menu crap to verify that yes tv guy on schedule. Forwarded, hung up on, etc. to the right place to verify phone guy, and yes, on schedule. I MAKE SURE they have cell number to call if there is a scheduling issue (nice friday afternoon, techs tend to skip home early).
So haul a load of boxes up and wait, doong some unpacking etc. Tv guy 12:59, done by 2:15pm. Check my home phone messages, then unpack some more. 4 pm I am doing some paperwork I brought. 4:15 or so, I check home phone again. Message saying that phone guy was not showing up and I could call and reschedule for Monday.
OH NO U DIAN'T!
I did try for the next almost hour to try to get someone to explain why this has happened, when I scheduled in advance AND verified by phone that morning. Lots of different phone menus and transfers from this dept. that dept. Finally one guy said he was going to put a red ticket on it and have someone call me within the hour (possible someone would still come out was implied).
After an hour, NO CALL. I am livid and having a petulant frenzy.
Monday = I am working in another office, and get messages on both home and cell, from Jason who was not able to get in today to put in the phone jack. He was apologetic when I returned his call. I told him I had not rescheduled, and made him listen to the whole I been wronged story. He wished me luck in my journey to FINANCIAL COMPENSATION!
Talked to nice apologetic lady (people, "I'm sorry" does not put gas back in my tank or pay the bills the missed hours of work would have), rescheduled phone jack, and she promised to follow this order. And she gave me number to call about POSSIBLE FINANCIAL COMPENSATION.
Day before morning of possible service actually happening. I call to verify but end up getting at a different number than the one I dialed. Nice boy gave me number to call to verify, but also put me on hold to the billing dept. who might be able to get me some FINANCIAL COMPENSATION.
Sad violin music for a while then some lady just starts talking to me, not even introducing herself, so I think she picked up wrong line. She was kinda snotty, until I explained I hadn't talked to her before and that a young man put on hold for 10 minutes and she just start talking at me. She was nicer but put me back on hold. It's now a test of wills. Will I stay on hold with the bad old fashioned italian restaurant music? Or will I give in and hang up? I am tenacious... if not today, then tomorrow. And the next day... Then I find out where you live. There will be COMPENSATION!
Ok, Mrs. Smith answers, I explain the situation yet again. Ugh, she says I have wrong dept. and that I should go back to a number I called that then turned in to DSL number. Something smells comcastic here.
Agent Smith says she will put me in for a supervisor callback, tomorrow between 8 am - 5 pm. Yeah, sure. Then she puts me on hold, but no music. Believe me, silence is better!
And I have now been on the phone for over an hour. Again. It is seeds like this that will bring the revolution to harvest.
Agent Smith comes back and verifies that I am on schedule for a supervisor call-back.
Spent from the battle, I go eat some cheese. Energy food for tomorrow's battle...
face to face with the actual phone guy (supposedly 8-12) and ph to ph with Super Visor.
The saga continues...
Peace.